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With Agenti all communication and business customer service needs will be met.

Benefits provided by Agenti:

Agenti optimizes customer service costs:

  • Agenti® does not replace the Call-Center, it makes it more efficient.
  • Increase the productivity of your customer service staff.
  • Personalized attention to multiple users at the same time.
  • Personalized attention to multiple users simultaneously and using minimal resources.

Optimize customer service:

  • Availability 24 Hours a day, 365 days, from anywhere in the world connected to the internet.
  • Agenti provides a real-time response (instantaneous).
  • It allows to handle peak concurrency while still serving any customer.

Stores information and converts it into statistics:

  • Gather conversations with customers to identify their needs and trends.
  • Tailored knowledge base growth interacts with citizens.
  • Reports to evaluate factors such as: performance, system use and customer satisfaction among others.

Integrates easily or other systems:

  • Agenti can consult external data sources to handle information online accurately and reliably.
  • Agenti provides a real-time response (instantaneous).
  • Integration through secure HTTPS protocol and interchange languages such as XML, JSON, etc.

Main features of the platform:

  • Collaborative Knowledge Management Platform that contributes to the storage of data, statistics and trends in interaction with customers, which is collaborative for the creation and maintenance of the knowledge base.
  • Integration with Livechat and Support Tickets Scaling up to human advisors both online and offline for a more balanced distribution of tasks and responsibilities, which represents freedom of focus and scope of objectives.
  • Proactivity Thanks to its AI, the program has the ability to take the lead in conversation.
  • Speech Recognition and Synthesis Ability to generate emotional empathy with customers, listen to questions and read answers.

Similar Software

Functionalities 3 of 10

Call Center

Call center inbound call
call center for outgoing calls
center Mixed call
Create reports / analysis
Campaign Management
Management Queues
Call Recording
Recording call text
Register calls
Interactive voice Response (IVR)

Functionalities 7 of 10

Mr. Chatbot

Virtual Assistant
Chats screen
Reusable Components
codeless development
contextual Guide
Recognition intentions
Voice Recognition
Robot Preconfigured
Multiple languages

Software Detail

Details 3 de 3


Details 2 de 5

Free Trial
Free Version
Monthly payment
Yearly payment
One-time payment

Details 5 de 6

Cloud, SaaS, Web
Installed - Windows
Installed - Mac
Installed - Linux
Mobile device - iOS Native
Mobile device - Android Native
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