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Enterprise, Small business, retail & ecommerce, travel & hospitality, software & IT, manufacturing, healthcare, education

 

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses or for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations.

 

Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues.

 

We solved the ticketing problem and made life simpler for support managers by developing DeskXpand.

 

DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

 

Support managers may use DeskXpand helpdesk software to increase support response by using the power of knowledge bases, web-based FAQs, and other resources. As a result, ticket handling is efficient and low-cost. To make your brand more helpful and resourceful, optimize your knowledge base with SEO-friendly content.

 

DeskXpand also assists in the collection and analysis of customer data and analytics to obtain useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential customers.

DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance. It also gives critical information for improving client experiences. All of this with very few clicks! You can see where your support tickets are and how quickly they are progressing through their lifetime. Support agents may learn from previous ticket traffic data, evaluate trends, and prepare for what is to come.

Similar Software

Functionalities 8 of 10

SaaS solutions

Recruitment
Detection IT in the shade
Expense Management
Compliance Management
License Management
Operations Management Cloud (SaaS)
Vendor Management
Management renovations
Subscription Management
Monitoring / Analysis use

Functionalities 10 of 10

Help Desk

Live Chat
Multichannel Communication
Routing Automated
Management Knowledge Base
Ticket Management
Self-Service Portal
Alerts and Raised
Creating Custom Brand
Email Integration
Tracking Interactions

Functionalities 10 of 14

Customer Support

Chat en vivo
Gestión de colas de espera
Base de conocimientos
Asignación automática de tickets
IVR
Servicio de atención al cliente en redes sociales
Paneles e informes personalizado
Chat en vivo
Gestión de colas de espera
Base de conocimientos
Asignación automática de tickets
IVR
Servicio de atención al cliente en redes sociales
Paneles e informes personalizado

Software Detail

Details 2 de 3

Spanish
English
Portuguese

Details 3 de 5

Free Trial
Free Version
Monthly payment
Yearly payment
One-time payment

Details 1 de 6

Cloud, SaaS, Web
Installed - Windows
Installed - Mac
Installed - Linux
Mobile device - iOS Native
Mobile device - Android Native

DeskXpand plans and pricing

DX Lite

  • - Responses & Templates
  • - Notes & To-dos & Reminders
  • - Support Channels
  • - Load Balanced Ticket Assignment
  • - Agent Management
  • - Contact & Company Management
  • - Knowledgebase CMS
  • - Ticket Reports
  • - Custom email Servers
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User / Month

PREMIUM

  • - Everything in DX Lite plus
  • - Advanced Ticketing
  • - Task Management
  • - Automating Ticket Creation
  • - SLA Management
  • - Helpdesk Customizations
  • - Help Widget
  • - Live Chat
  • - Shopify Integration
  • - Data Export
$ 7
User / Month

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