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ITSM Software includes not only the IT devices themselves, but also the networks, applications, and services that connect and empower them. Information technology (IT) has become a necessary and ordinary part of the modern business landscape. However, being able to track and solve problems on many devices can be a difficult challenge. Information Technology Services Management (ITSM) software aims to make it manageable. In addition, ITSM can not only focus on technology but also manage users of that technology. That means proper error reports and logs, technical support in technical support and other ticketing support are required.