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  • Zoho Desk is a web-based customer service application that helps your business build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Zoho Desk is a web-based customer service application that helps your business build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Learn more See more
    Zoho Desk is a web-based customer service application that helps your business build stronger relati...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • CXUP is a requirements management software from your digital channels that helps improve communication and customer service. Centralize, order and manage the requirements, claims and requests of your customers in a single platform, where you can tag... CXUP is a requirements management software from your digital channels that helps improve communication and customer service. Centralize, order and manage the requirements, claims and requests of your customers in a single platform, where you can tag them and assign them to the person or area in char... Learn more See more
    CXUP is a requirements management software from your digital channels that helps improve communicati...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
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  • The best customer experiences. Zendesk offers an end-to-end customer service solution that is easy to use and has the ability to grow with your business. The best customer experiences. Zendesk offers an end-to-end customer service solution that is easy to use and has the ability to grow with your business. Learn more See more
    The best customer experiences. Zendesk offers an end-to-end customer service solution that is easy t...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
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    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • SugarCRM is the key for marketing, sales and service teams to finally gain a clear view of each customer's journey, without the difficulties and complications associated with conventional CRM systems. With SugarCRM, let the platform do the work. SugarCRM is the key for marketing, sales and service teams to finally gain a clear view of each customer's journey, without the difficulties and complications associated with conventional CRM systems. With SugarCRM, let the platform do the work. Learn more See more
    SugarCRM is the key for marketing, sales and service teams to finally gain a clear view of each cust...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
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  • Zoho Desk

    Zoho Desk

    Zendesk Suite

    Zendesk Suite

    SugarCRM

    SugarCRM

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  • Projektron BCS offers comprehensive support for web-based project work. BCS offers support in the planning, execution and control of projects, as well as transparency for all those involved in them and the company's management. Projektron BCS offers comprehensive support for web-based project work. BCS offers support in the planning, execution and control of projects, as well as transparency for all those involved in them and the company's management. Learn more See more
    Projektron BCS offers comprehensive support for web-based project work. BCS offers support in the pl...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
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    Gestión de problemas
  • By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a platform to resolve issues faster and implement changes with confidence. ConJira Service Desk your customers can submit requests through an easy-to... By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a platform to resolve issues faster and implement changes with confidence. ConJira Service Desk your customers can submit requests through an easy-to-use Help Center and add Confluence to Jira Servic... Learn more See more
    By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • With NGDesk Ticketing, you can easily manage all your customer service requests by converting them into tickets and channeling them into a centralized inbox where they can be tracked, prioritized and assigned to the right person. Leverage the funct... With NGDesk Ticketing, you can easily manage all your customer service requests by converting them into tickets and channeling them into a centralized inbox where they can be tracked, prioritized and assigned to the right person. Leverage the functional features of NGDesk Ticketing and empower you... Learn more See more
    With NGDesk Ticketing, you can easily manage all your customer service requests by converting them i...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • Integria IMS Tickets System is a complete help desk solution that fits all your needs in one tool. Integria IMS allows you to manage tickets and incidents in an agile and simple way. Features of Integria IMS System Tickets: Creation, tracking and... Integria IMS Tickets System is a complete help desk solution that fits all your needs in one tool. Integria IMS allows you to manage tickets and incidents in an agile and simple way. Features of Integria IMS System Tickets: Creation, tracking and intuitive viewing of tickets. Automation and not... Learn more See more
    Integria IMS Tickets System is a complete help desk solution that fits all your needs in one tool. I...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that allows professionals of service management, from any industry, to keep up with the current business environment oriented to results. Eliminate guessw... OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that allows professionals of service management, from any industry, to keep up with the current business environment oriented to results. Eliminate guesswork from everyday operations. OTRS Gestión Serv... Learn more See more
    OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that a...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas
  • GLPI Support IT is a software specialized in customer ticket management and IT support, it is the only ITSM that guarantees the management of large IT infrastructures with millions of assets. GLPI allows segmentation by entities with their respective... GLPI Support IT is a software specialized in customer ticket management and IT support, it is the only ITSM that guarantees the management of large IT infrastructures with millions of assets. GLPI allows segmentation by entities with their respective administrative policies and allowed expenses. G... Learn more See more
    GLPI Support IT is a software specialized in customer ticket management and IT support, it is the on...
    Creación de informes/análisis
    Gestión de datos del cliente
    Impresión a domicilio
    Lectura de código de barras/tickets
    E-mail / Notificaciones
    Informes
    Gestión de activos
    Gestión de inventario
    Mantenimiento Preventivo
    Gestión de problemas

Ticket System... It is important first to know what the concept of ticket refers to in this context. In the world of technology and, above all, within the sector of customer service and company services, that word serves to identify a file that is inserted into the incident tracking system, which we will define later. A ticket contains data regarding software interventions performed by the technical support team or third parties. This is done at the request of an end user who has raised a question, question, inconvenience or complaint. Almost always, this is a situation that prevents you from making proper use of a product or service. Typically, tickets are created from help desk or call center and have a reference number. That number is what is known as a case, incident, or call report number. This figure allows the staff of these units and the client himself to locate and follow up on the request.

Ticket system: what is it about?

Now it is necessary to answer the question, what is a ticket system? Well, first of all it is worth saying that it is also called incident tracking system, incident management system. In English, it is called issue tracking system, trouble ticket systemor incident ticket system. But all those terms respond to the same thing. What is a ticket system or ticket management software? It is a computer tool that allows interaction with customers, who present some kind of requirement. It is important to note that this type of solution does not correspond to those classified as immediate response, for example, chat. Once a ticket is assigned to a case, it will serve to track the case. It is possible to find various tools of this kind on the market. Some have more functions than others. Therefore, what is recommended when choosing a particular one, is to acquire the one that best fits the characteristics, requirements and available resources of the company in which it will be implemented.

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