¿What is Sophie Chatbot?
Sophie much more than a ChatBot, a virtual assistant is an AI (Artificial Intelligence) tool potentialized with cognitive solutions, the ability to understand and process requests through natural language text and the ability to learn, absorbing new knowledge as it interacts with users.
- Cognitive ability
- Web interface and APP to Install on Android and/or IOS
- Integration with CRM's, ERP's, AD, ITSM tools, etc.
- Integration with social networks, Messenger, Twitter, Line, Telegram, etc.
Benefits Sophie provides:
- Increased productivity with operational efficiency in an era of collaborative business are focus points that can be made possible thanks to this Artificial Intelligence platform.
- Automation of repetitive tasks in high demand environments regardless of the complexity of the system is possible through the virtual assistant Sophie.
- Drastically reduced customer service costs (between 40 and 60%) by automating these services with Sophie.
Programmable support tasks:
- Receive and process service requests (IT tickets, claims, etc.)
- Check the status of your Tickets by directly consulting the ITSM tool
- Get answers to questions and get guidance from Sophie's knowledge base, which can be constantly updated and expanded
- Resetting and unlocking accounts and passwords after positive identification
- With ease of connection with different channels of attention (Chat, Skype, Telegram, Facebook Messenger, Genesys)
It transforms and innovates the business by co-creating solutions and services of information technology, innovation and digital transformation, which support the growth of each client.
It has coverage that allows the handling of 32 languages and has the support and flexibility of a global company focused on efficiency, not forgetting local needs; which focuses on the implementation of solutions focused on digital transformation and innovation for different business sectors.
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