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  • Salesforce Community Cloud conecta a clientes, socios y empleados directamente con la información, las aplicaciones y los expertos que necesitan para tomar medidas: -Acelera las ventas de canales. Proporciona un servicio estelar. Conecta clientes. T... See more of Salesforce Servicio Cloud
    Salesforce Community Cloud conecta a clientes, socios y empleados directamente con la información, las aplicaciones y los expertos que necesitan para tomar medidas: -Acelera las ventas de canales. Proporciona un servicio estelar. Conecta clientes. T...
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  •     Brand Embassy is a cloud-based omnichannel customer service platform that enables interaction through integrated social networks, messaging, live chat and AI powered Chatbot service. The company is the best rated by customers who have used... See more of Brand Embassy
        Brand Embassy is a cloud-based omnichannel customer service platform that enables interaction through integrated social networks, messaging, live chat and AI powered Chatbot service. The company is the best rated by customers who have used...
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • Intercom is a fundamentally new way for Internet companies to communicate with customers, personally, on a large scale. It is a communication platform with a set of integrated products for each team, including sales, marketing, products and support. See more of Intercom
    Intercom is a fundamentally new way for Internet companies to communicate with customers, personally, on a large scale. It is a communication platform with a set of integrated products for each team, including sales, marketing, products and support.
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • The best customer experiences. Zendesk offers an end-to-end customer service solution that is easy to use and has the ability to grow with your business. See more of Zendesk Suite
    The best customer experiences. Zendesk offers an end-to-end customer service solution that is easy to use and has the ability to grow with your business.
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • Salesforce Servicio Cloud

    Salesforce Servicio Cloud

    Brand Embassy

    Brand Embassy

    Intercom

    Intercom

    Zendesk Suite

    Zendesk Suite

    Close comparator
  • Zoho Desk is a web-based customer service application that helps your business build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. See more of Zoho Desk
    Zoho Desk is a web-based customer service application that helps your business build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered.
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • SugarCRM is the key for marketing, sales and service teams to finally gain a clear view of each customer's journey, without the difficulties and complications associated with conventional CRM systems. With SugarCRM, let the platform do the work. See more of SugarCRM
    SugarCRM is the key for marketing, sales and service teams to finally gain a clear view of each customer's journey, without the difficulties and complications associated with conventional CRM systems. With SugarCRM, let the platform do the work.
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • DeskXpand has anything you need to communicate effectively with your customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. In the simplest term... See more of DeskXpand
    DeskXpand has anything you need to communicate effectively with your customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. In the simplest term...
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • enContact is a platform that allows you to have access to your customers' information to identify each problem and create solutions. See more of enContact
    enContact is a platform that allows you to have access to your customers' information to identify each problem and create solutions.
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • Kapture is the customer service platform that has all the tools your team needs to provide the best customer service. Let customers communicate with you through your preferred channel. Phone, chat, email, social networks or mobile apps, Kapture brings... See more of Kapture
    Kapture is the customer service platform that has all the tools your team needs to provide the best customer service. Let customers communicate with you through your preferred channel. Phone, chat, email, social networks or mobile apps, Kapture brings...
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
  • Customer service system for small businesses and freelancers.
    Serving your customers via email can be a disorganized and inefficient task.
    With Full Help, you can unify email and chat conversations in one place. You can also reduce queries by ... See more of Full Help
    Customer service system for small businesses and freelancers.
    Serving your customers via email can be a disorganized and inefficient task.
    With Full Help, you can unify email and chat conversations in one place. You can also reduce queries by ...
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado
    Chat en vivo
    Gestión de colas de espera
    Base de conocimientos
    Asignación automática de tickets
    IVR
    Servicio de atención al cliente en redes sociales
    Paneles e informes personalizado

Customer service... Before referring to IT tools in this category, you need to answer the question: what is customer service? Well, it refers to the practices put in place by an organization to better connect with its clients. The main objective of customer service is to improve the quality of the products and services offered by the organization. For this the wishes of the client and his expectations are considered. In this case what is defined as care may be directed to internal customers or employees. These are not only external customers or buyers of the company's offer. And is that not only those who consume the products and services of the company should be considered. The team working for the company also has demands. The organization must respond to them. Whether it is directed to internal or external customers, the goal is equal. Good care is decisive for the success of any organization. Everything will depend on those customers' requirements being answered. And it must be done satisfactorily. In reality, the ideal is that it is achieved to be above expected. That may be what makes the difference in the face of the competition.

Customer Service Software: What is it about?

Increasing customer satisfaction levels is no longer just dependent on an efficient human team. It is necessary to use some tools that allow time to be performed and to simplify certain actions in order to be more and more efficient. It is at this point that the use of customer service software should be considered. Today, there are a variety of solutions that raise the quality of customer service. Customer service techniques that must be mastered by those who work in that area of the company are necessary. But software should also be implemented that improves the relationship with employees and buyers of products and services. Among the different types of tools focused on improving customer service, are those designed for this service itself. But also others like contact center, crm, call center, live chat, help desk, etc. Large, medium and small businesses can make use of some software that enhances the quality of customer service. There are free and paid license. Also designed exclusively to adapt to the particular characteristics of an organization. There are those software that have test options. Other tools are framed in free software and open source software. The key is to find software that adapts as much as possible to the characteristics, requirements and financial possibilities of the organization that has considered using it.

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