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  • Salesforce Service Cloud builds on Salesforce's customer success platform, which gives you a 360-degree view of your customers and enables you to deliver smarter, faster, and more personalized service. Salesforce Service Cloud builds on Salesforce's customer success platform, which gives you a 360-degree view of your customers and enables you to deliver smarter, faster, and more personalized service. Learn more See more
    Salesforce Service Cloud builds on Salesforce's customer success platform, which gives you a 360-deg...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • CXUP is a requirements management software from your digital channels that helps improve communication and customer service. Centralize, order and manage the requirements, claims and requests of your customers in a single platform, where you can tag... CXUP is a requirements management software from your digital channels that helps improve communication and customer service. Centralize, order and manage the requirements, claims and requests of your customers in a single platform, where you can tag them and assign them to the person or area in char... Learn more See more
    CXUP is a requirements management software from your digital channels that helps improve communicati...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • Wrike is an all-in-one project management software with features that help remote and co-located teams do more together. Divide large targets into manageable parts, attach files and set expiration dates. Add any task in multiple folders or proj... Wrike is an all-in-one project management software with features that help remote and co-located teams do more together. Divide large targets into manageable parts, attach files and set expiration dates. Add any task in multiple folders or projects and create any combination of folder structur... Learn more See more
    Wrike is an all-in-one project management software with features that help remote and co-located...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a platform to resolve issues faster and implement changes with confidence. ConJira Service Desk your customers can submit requests through an easy-to... By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a platform to resolve issues faster and implement changes with confidence. ConJira Service Desk your customers can submit requests through an easy-to-use Help Center and add Confluence to Jira Servic... Learn more See more
    By connecting Jira Service Desk to Jira Software, IT and development teams can collaborate through a...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • Service Cloud

    Service Cloud

    Wrike Gestión de Servicios IT

    Wrike Gestión de Servicios IT

    Jira Service Desk

    Jira Service Desk

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  • OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that allows professionals of service management, from any industry, to keep up with the current business environment oriented to results. Eliminate guessw... OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that allows professionals of service management, from any industry, to keep up with the current business environment oriented to results. Eliminate guesswork from everyday operations. OTRS Gestión Serv... Learn more See more
    OTRS Gestión Servicios IT is a system of ticket and process management, modern and flexible, that a...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • GLPI Support IT is a software specialized in customer ticket management and IT support, it is the only ITSM that guarantees the management of large IT infrastructures with millions of assets. GLPI allows segmentation by entities with their respective... GLPI Support IT is a software specialized in customer ticket management and IT support, it is the only ITSM that guarantees the management of large IT infrastructures with millions of assets. GLPI allows segmentation by entities with their respective administrative policies and allowed expenses. G... Learn more See more
    GLPI Support IT is a software specialized in customer ticket management and IT support, it is the on...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • Insitech BMC Service Management combines modern mobile service desktop solutions, service-aware data center discovery, and IT operations automation with ITIL® for a superior IT experience. Available from the cloud or from the data center itself. Wi... Insitech BMC Service Management combines modern mobile service desktop solutions, service-aware data center discovery, and IT operations automation with ITIL® for a superior IT experience. Available from the cloud or from the data center itself. With Insitech BMC Service Management modernize your... Learn more See more
    Insitech BMC Service Management combines modern mobile service desktop solutions, service-aware data...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • We ensure the correct implementation of the offered solutions thanks to a correct level of knowledge supported by the different technical certifications of our main manufacturers. We offer a wide range of installation services covering a large nu... We ensure the correct implementation of the offered solutions thanks to a correct level of knowledge supported by the different technical certifications of our main manufacturers. We offer a wide range of installation services covering a large number of manufacturers in the IT field. We start fr... Learn more See more
    We ensure the correct implementation of the offered solutions thanks to a correct level of knowled...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • CA Service Management is a robust enterprise-class IT service management solution, verified through 12 ITIL® processes by Pink Elephant. The solution is based on a modern and intuitive service desk with an award-winning user experience in terms of... CA Service Management is a robust enterprise-class IT service management solution, verified through 12 ITIL® processes by Pink Elephant. The solution is based on a modern and intuitive service desk with an award-winning user experience in terms of innovation that allows analysts to work more natu... Learn more See more
    CA Service Management is a robust enterprise-class IT service management solution, verified throug...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio
  • Discover Tilena Service Desk with its comprehensive package of ITSM tools and optimize IT service management. TILENA is the integrated platform of tools, based on free software that automates, centralizes and improves the management of ICT services a... Discover Tilena Service Desk with its comprehensive package of ITSM tools and optimize IT service management. TILENA is the integrated platform of tools, based on free software that automates, centralizes and improves the management of ICT services according to ITIL methodology. You can centrally ... Learn more See more
    Discover Tilena Service Desk with its comprehensive package of ITSM tools and optimize IT service ma...
    API
    Alertas y alzada
    Base de datos de clientes
    Chat en vivo
    Chat y mensajería
    Creación de informes/análisis
    Gestión de colas de espera
    Gestión de la base de conocimiento
    Gestión de tickets de soporte
    Portal de autoservicio

IT Support... Before addressing the features and functionality of a software in this category, it is important to answer the questions: what is IT support? What is IT service management? IT support, technical support, or technical support corresponds to a service area designed to provide support to users regarding a requirement. This may be a problem or concern about a product or service (hardware or software). IT support is framed in the management of IT services. Also known as ITSM, an acronym for IT Service Management, IT services management is a set of procedures framed in a strategic approach to design, programming, management and improvement processes in which information technology (IT) is employed within an organization. This type of management should be able to align IT support with company requirements. In addition, it is essential to consider the benefits that the end customer will have in all this. IT service management should also focus on existing “best practices”. These practices include those dictated by the Information Technology Infrastructure Library (ITIL) or the enabled Service Capability Model (EScm). Consequently, IT support is also governed by these regulations in its nature. Likewise, as dictated by the correct management of IT services, IT support not only encompasses the choice of an appropriate management methodology to manage the resources of pure technology (equipment, systems, etc.). It should also include trained personnel, more proactive than reactive. At the same time, it is key that these staff have cutting-edge ITSM IT tools that simplify and enhance every step they take.

What is IT support software?

IT support software must be a cost-effective, reliable, scalable solution. Such a tool should be able to be used by agencies and companies. A IT support tool must be able to be used to simplify, streamline and empower processes. These include handling issues, service requests, and problems. Also changes in customer and line of business support tasks. In addition, such programs must be ITIL compatible. The use of an IT support IT tool helps to define roles, roles and responsibilities of work teams and their members. This allows everyone to understand and assume their role to improve the overall work. A wide range of IT support software can be found on the market. There are those that demand license payment, free, open source, with trial versions and those that are developed exclusively for a company. To choose the most appropriate IT support tool, it is key to consider that it must be a solution capable of responding to the characteristics, requirements and resources available to the company.

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